News Falls Creek news and chat

Discussion in 'Falls Creek' started by currawong, Dec 9, 2014.

  1. Slalom

    Slalom Dedicated Member
    Season Pass Gold

    Joined:
    Jun 17, 2013
    Messages:
    4,014
    Likes Received:
    3,124
    Just outlayed for the 6 day, any day pass. Good value.
     
    Chaeron and Apresski like this.
  2. Chaeron

    Chaeron Well-Known Member
    Season Pass Gold

    Joined:
    Jun 24, 2014
    Messages:
    580
    Likes Received:
    475
    Does anyone know if I can redeem Hero Pass lift pass discount vouchers (have printed them out) online? I'm taking up my boys over the weekend, and it would be vastly preferable to purchase their lift tickets online rather than having to stand in a queue...
     
  3. Scott No Mates Ver 1.1

    Joined:
    Jun 25, 2017
    Messages:
    61
    Likes Received:
    33
    Try calling the office?
     
  4. Chaeron

    Chaeron Well-Known Member
    Season Pass Gold

    Joined:
    Jun 24, 2014
    Messages:
    580
    Likes Received:
    475
  5. Cuppa

    Cuppa Addicted Member
    Season Pass Gold

    Joined:
    Aug 8, 2000
    Messages:
    8,026
    Likes Received:
    574
    And the answer is?
     
  6. Chaeron

    Chaeron Well-Known Member
    Season Pass Gold

    Joined:
    Jun 24, 2014
    Messages:
    580
    Likes Received:
    475
  7. Chaeron

    Chaeron Well-Known Member
    Season Pass Gold

    Joined:
    Jun 24, 2014
    Messages:
    580
    Likes Received:
    475
    Lift company confirmed over the phone it has to be done in person. Gave them some immediate and robust (but polite) feedback. Not impressed, especially as they already have a voucher acceptance system set up in their check-out process, and their print-out vouchers also already have a unique digital ID. Not hard!

    This generates a disincentive for Hero Pass users to cash in their discounts and in effect devalues these discounts. Not really good customer service if you think about it. The system is set up not for the consumer, but for the administrator. Might take my cash elsewhere next season, come to think of it...not that this would have any impact.
     
    currawong and Ziggy like this.
  8. Scott No Mates Ver 1.1

    Joined:
    Jun 25, 2017
    Messages:
    61
    Likes Received:
    33
    Customer service isn't meant to make life easier for customers - why would anyone want to take advantage of the 'freebies' included in the ticket?
     
    Chaeron likes this.
  9. Ziggy

    Ziggy Addicted Member
    30 Day Pass

    Joined:
    Aug 24, 2003
    Messages:
    7,431
    Likes Received:
    1,476
    A staffer's car on Road 24 after the dump.


    Pic by Nikki Ta.
     
  10. Chaeron

    Chaeron Well-Known Member
    Season Pass Gold

    Joined:
    Jun 24, 2014
    Messages:
    580
    Likes Received:
    475
    Ouch! Now that's what insurance is for.... Hope the resort covers the excess!
     
  11. Ziggy

    Ziggy Addicted Member
    30 Day Pass

    Joined:
    Aug 24, 2003
    Messages:
    7,431
    Likes Received:
    1,476
    It won't polish out?
     
    Chaeron likes this.
  12. Scott No Mates Ver 1.1

    Joined:
    Jun 25, 2017
    Messages:
    61
    Likes Received:
    33
    At least his wipers were up :p
     
    Chaeron and Budgiesmuggler like this.
  13. Ziggy

    Ziggy Addicted Member
    30 Day Pass

    Joined:
    Aug 24, 2003
    Messages:
    7,431
    Likes Received:
    1,476
    Sigh.
    3rd day confined to basecamp. Done the shopping, washing and shell-garment reproofing. I spose it'd be silly to wax the skis for the second time.
    I'm tempted to drive up the hill just to see how bad it is.
     
    Chaeron likes this.
  14. Hermon

    Hermon Dedicated Member

    Joined:
    Aug 24, 2008
    Messages:
    1,489
    Likes Received:
    364
  15. Ziggy

    Ziggy Addicted Member
    30 Day Pass

    Joined:
    Aug 24, 2003
    Messages:
    7,431
    Likes Received:
    1,476
    Prob one of the Rovers.
     
  16. Hully

    Hully Dedicated Member

    Joined:
    May 6, 2004
    Messages:
    1,288
    Likes Received:
    968
    Army again....
     
    Chaeron likes this.